Legal policies
Shipping Policies
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
United States
Orders shipped within the United States typically arrive within 1–3 business days after dispatch.
International
Orders shipped outside the United States typically arrive within 1–3 weeks, depending on destination, local customs processing, and courier service.
Delivery times are estimates and are not guaranteed. Delays caused by customs, weather, or carrier issues are outside of our control.
Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout.
Customs, Duties & Taxes
For international orders, your order may be subject to import duties, taxes, and customs fees, which are the responsibility of the buyer. These charges are determined by your country's customs office, and we're unable to predict the exact amount.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's progress.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at Luxellasupport@gmail.com and we'll help track down your package.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses, but we're happy to help if you catch the error quickly after placing your order.
Questions
If you have any questions about your shipment, reach out to us at Luxellasupport@gmail.com we're happy to help.
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Return Policies
At Vyra Scents, we take great care to ensure every order is packaged securely and inspected before it leaves our hands. Because our fragrances are sealed for authenticity and hygiene reasons, our return policy is limited to the following circumstances:
Eligible for Return
- The item arrived damaged during transit
- You received the incorrect item
We are unable to accept returns for reasons such as change of mind, incorrect fragrance selection, or personal preference. As all of our fragrances are authentic and sealed at the time of shipment, we cannot accept returns on opened or used products.
How to Request a Return
If your order qualifies under the conditions above, please contact us at luxellasupport@gmail.com within 14 days of receiving your order. To help us process your request quickly, please include:
- Your order number
- A clear photo showing the damage or incorrect item received
Refund Processing
Once your return request is approved, refunds will be issued to your original payment method within 5–7 business days.
If you have any questions about your order or this policy, our team is happy to help — just reach out to us at luxellasupport@gmail.com.
